Subject: Tech Support Candidate - Priyanka Kumari
From: Priyanka Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jan 2021 11:58:17 -0500

| | Tech Support Test

Name | Priyanka Kumari
E-mail | [email-masked]
Phone Number | (+91) 9350419588
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad, but I am looking for an apartment currently in Noida Sec 2 or 3.
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | ASTS | Intern- Helpdesk Support Technician | Feb 2020 |
Previous Employer 2 | ATMC- Federation University | Student Support Officer | Nov 2019 | AUS$ 3500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check for the Error message.
2. If the error message is related to no internet connection, then I will check for the internet wifi settings for wireless connection and wired cable connectivity for wired connection to fix the issue.
3. If the error message is about the page not found, which means that the page has either been moved by the webmaster or does not exist any more.
4. If the error message tells server error, it means we cannot resolve this because it is due to the website server is down.
5. Any other reasons can also troubleshoot as per the reason for the error message.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn On the Bluetooth of the speaker.
2. Now, go to mobile settings and turn On the mobile Bluetooth.
3. Look for the list of available devices and select the name of the speaker's Bluetooth.
4. Click Ok to connect or pair.

What according to you makes you a good candidate for customer service or technical support job? | According to me, a good candidate as technical support should have excellent communication skills, patience to listen customer issues, and great knowledge to resolve their problems or issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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