Subject: Tech Support Candidate - Jawed Karim
From: Jawed Karim <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jan 2021 11:32:58 -0500

| | Tech Support Test

Name | Jawed Karim
E-mail | [email-masked]
Phone Number | (+91) 7980353750
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Taimoor Nagar , near Jamia Milia
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Think computer | Network Engineer | 30/09/20 | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly go to network icon.then click on adapter setting then TCP/ipv4or ipv6. Set the ip, subnet mask, gateway after filling these go to advance option and set the DNS. If using internet connection through wifi then chek wireless adapter and enabled it throug adapter setting and then restart the PC.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the bluetooth. Then scan the device . The device name appear in the bluetooth device list, click on the device name then paired the device. The bluetooth is connected.
What according to you makes you a good candidate for customer service or technical support job? | Quickly solve the problem or hindrances faced in technical work. As soon as possible the technical issue should be resolved and back to work immediately.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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