Subject: Tech Support Candidate - Abhishek Singh
From: Abhishek Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jan 2021 10:59:02 -0500

| | Tech Support Test

Name | Abhishek Singh
E-mail | [email-masked]
Phone Number | (91) 7784074964
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Champ Info Software | Desktop Support Engineer | NA | 12685
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check internet connection

2. Check complete url, url may be using http instead of https. If yes then please make it https://www.ndtv.com

3. This site may be blocked on your IP address, if yes then it's allow by network Administrator

4. Clear cookies of the browser

5. Reset your browser

6. Check in different browser if same problem then may be site is down.

7. Check extension in your browser etc

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First on Bluetooth speaker

2. On Bluetooth in Mobile by going in setting and you can see the list of all active Bluetooth devices near by you.

3. Click on your Bluetooth speaker.

4. After clicking it's ready to paire and after that connected. Now you are able to use your Bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job? | Because from last one year I am working as technical support engineer, and also I have done btech in computer science. I am very interesting to troubleshooting technical issues. When I working with any type of technical issues then I forgot everything even I forgot my lunch and shift time. That's why I am always thinking myself, I am best in this field.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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