Subject: Tech Support Candidate - Shrikant Ranga
From: Shrikant Ranga <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jan 2021 10:49:56 -0500

| | Tech Support Test

Name | Shrikant Ranga
E-mail | [email-masked]
Phone Number | (91) 9818222604
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Vasant Kunj New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NTT Data Services | System Integration Engineer | 31 January 2021 | 40K
Previous Employer 1 | DXC Technology | Consultant - End user Support | 31April 2019 | 30K
Previous Employer 2 | Pearson India Education Services | Consultant | 31 Dec 2018 | 27K

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We make sure Below things:
1. Check connectivity (Internet, cable, or Lan Card)
2. Browser Cookies and temp files and if required Add site in the trusted zone
3. Antivirus and Firewall settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to the start menu - search Bluetooth and other devices - Add a Bluetooth or other device- make sure device Bluetooth is on and it's in the range - Select the device in searched devices and add the same.
What according to you makes you a good candidate for customer service or technical support job? | As a support person, our responsibility to listen to the customer/client and understand their concern and grievance carefully to resolve on priority. During the conversation or handling, the customer support person should be polite and calm to provide support.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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