Subject: Tech Support Candidate - Harsh kumar Singh
From: Harsh kumar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jan 2021 10:24:05 -0500

| | Tech Support Test

Name | Harsh kumar Singh
E-mail | [email-masked]
Phone Number | (+91) 8218982117
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mohannagar gzb
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Iccs | Customer support | 10 October | 16000
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Error will display on screen if it shows internet issue then my initial action will be to check LAN wire first or it will show if there is any proxy on any specific URL then I'll be check main line.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I'll trun on pairing mode on speaker and Bluetooth on smartphone then I'll pair mobile phone with the speaker after pairing it will be automatically connected with the speaker to use.
What according to you makes you a good candidate for customer service or technical support job? | To interact and with the people communication skills must be good because if you can't understand what they really need you can't provide satisfaction then comes technical knowledge about the field in which you providing support if a candidate have both so he is really deserving.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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