Subject: Tech Support Candidate - Rakesh Poddar
From: Rakesh Poddar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jan 2021 10:21:49 -0500

| | Tech Support Test

Name | Rakesh Poddar
E-mail | [email-masked]
Phone Number | (91) 88826648880
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kashmiri gate
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Technosys | Technical support engineer | 13/1/21 | 14,500
Previous Employer 1 | NSEIT | IT | 30/10/20 | 14,700
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

it depned on error.
Well I will check first my internet connectivity is coming properly or not.
If the Internet connectivity working properly then I will go for the internet setting options and  check this site hasn't restricted by the administrate

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First in mobile on Bluetooth option
Then on speaker Bluetooth option
Then search active devices in you mobile Bluetooth option
Then check the speaker Bluetooth name in mobile and select it

What according to you makes you a good candidate for customer service or technical support job?

Having experience in public talking.
Experienced in giving technical support over a call or on remote

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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