Subject: Tech Support Candidate - Muthu Krishnan Nammalwar
From: Muthu Krishnan Nammalwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jan 2021 10:18:27 -0500

| | Tech Support Test

Name | Muthu Krishnan Nammalwar
E-mail | [email-masked]
Phone Number | (91) 8144851882
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | Analyst | | 23400
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Will reopen the browser and have to check again.
Will check the internet connection.
If internet is connected, will check the internet speed by following command.
ping 8.8.8.8
Will check the VPN connection (Certain Companies)
Will clear the cache and have to check again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to Bluetooth Settings.
Turn on Bluetooth.
Make sure that the Bluetooth is turned on speaker.
Check the speaker name is listed on Available devices.
Click pair.

What according to you makes you a good candidate for customer service or technical support job? | Understand the issue which is experiencing by customer and troubleshoot the issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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