Subject: Tech Support Candidate - Rakesh Gupta
From: Rakesh Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jan 2021 09:41:35 -0500

| | Tech Support Test

Name | Rakesh Gupta
E-mail | [email-masked]
Phone Number | (91) 9956265729
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Gamma2 greater Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | More Retail Limited | IT Engineer | Currently working | 15000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will check computer internet connectivity.
If internet connectivity is not available in system then connect computer through lan cabel or modem or hospot.
Reboot computer.
Ping www.ndtv.com -t.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth device and open bluetooth in mobile phone.
Deep press phone bluetooth symbol then will show list of open bluetooth device.
Connect your bluetooth speaker in list.

What according to you makes you a good candidate for customer service or technical support job?

Customer should be happy , through service or support.
Issue should fix early asper customer aspects.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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