Subject: Tech Support Candidate - Umashankar Patel
From: Umashankar Patel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jan 2021 09:30:15 -0500

| | Tech Support Test

Name | Umashankar Patel
E-mail | [email-masked]
Phone Number | (91) 8839675240
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Azamgarh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Dilip buildcon | Executive-IT | NA | 19600
Previous Employer 1 | Precision Infomatic | System Engineer | 12/09/2020 | 13000
Previous Employer 2 | Next Education India Pvt Ltd | Technical Support Engineer | 09/2016 | 7800

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There can be most probably three cases my internet may not be working, ndtv site could be down or it can be issue with Web Browser I'm using at the times.

So I'll try to open some other site in new Tab, If it worked issue is with ndtv site.

If other sites too not open, I'll check the same on other browsers.

If it works on browser it's the issue with browser and if not it can be the internet issue

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to Bluetooth Settings in your mobile phone.

2. Turn on Bluetooth
3. Turn on the device as well
4.Search for available devices in mobile phone
5. Once your Bluetooth speaker appears pair it

What according to you makes you a good candidate for customer service or technical support job? | I've been in customer support role since last 4.10 years and I really enjoy helping people resolving their technical issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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