Subject: Tech Support Candidate - Tariq Khan
From: Tariq Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jan 2021 09:26:38 -0500

| | Tech Support Test

Name | Tariq Khan
E-mail | [email-masked]
Phone Number | (1) 9289906406
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Laxminagar Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Idemia | TSE | | 37000
Previous Employer 1 | Ozon | TSE | | 47500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st I will chek the internet weather I am connected to network or not if yes then I will look check the web blocker if it's blocking the website and the other reason could be that my speed is not or browser is not up-to-date.
I can also rest the browser to remove all junks and clear the history.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1st I will open the bluetooth of the speaker then I will go to my mobile bluetooth option and will search for the device.
What according to you makes you a good candidate for customer service or technical support job? | I am working in technical support from almost 6 years I started working on windows 1st but now I am working in Bioterminals product providing technical assistance to resolve any issue comes in softwar or in biometric device. I am a God learner when it comes to learn something tricky which challange my knowledge I go for it and accept the challenge to understand and learn about the project in shorter period.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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