Subject: Tech Support Candidate - Gaurav Kumar
From: Gaurav Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jan 2021 09:03:02 -0500

| | Tech Support Test

Name | Gaurav Kumar
E-mail | [email-masked]
Phone Number | (91) 9582700252
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | uttam nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | troubleshooting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Accenture | Technical support executive | 15th july 2020 | 24k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.will open a new tab and check to see if I can load another website like google.com.
If I can open another site, skip down to The problem.
If I can't open another site, will continue to the next step.

2. will check my internet connection, if it is working perfectly then will do clear the history and try to load the website again.

3. if a problem is still there, restart the computer or laptop and will check again

4. if the site is still not working then will take help from google.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Go to settings

2.Tap the Bluetooth option

3.Turn on Bluetooth

4.A list of available devices will appear.

5.If your speaker is not listed, press the button on your speaker that makes it discoverable

6.On mobile select your speaker and connect

What according to you makes you a good candidate for customer service or technical support job?

well, if I shared my past experience as a technical support executive.  I worked hard to achieve my goals on a consistent basis. I recevied a few awards and I got promoted a level up due to my performance.

so whatever the profile it is, I believe to work hard to achieve the goals

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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