Subject: Tech Support Candidate - Dipendra Kumar Kankane
From: Dipendra Kumar Kankane <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jan 2021 08:39:24 -0500

| | Tech Support Test

Name | Dipendra Kumar Kankane
E-mail | [email-masked]
Phone Number | (91) 9503173015
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | MP
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CSS Corps Pvt. Ltd. | Sr. Engineer | 4 SEP 2020 04-09-2020 | 40000
Previous Employer 1 | Evolve Technologies & Services Pvt. Ltd. | Sr. Executive | 3 JUNE 2019 | 32000
Previous Employer 2 | Intarvo Technology Ltd. | Engineer | 31JULY 2015 | 25000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open a new tab and check to see if you can load another website like google.com
Launch another browser, like Internet Explorer/mozilla and try to open the site you were having problems with.

Need to check internet connection. it includes internet recharge, mobile network, cable connection, cable ports . related passwords.

clear Cookies and Cache. Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | press Bluetooth button of speaker then select the same device in mobile and pair your mobile with certain speaker . it will connect.
What according to you makes you a good candidate for customer service or technical support job? | in my last project i was working with Australian and American field technicians and engineers. i was supporting them to troubleshoot telecom sector site's related issues and also taking follow-ups of their day to day activity and also audited their work.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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