Subject: Tech Support Candidate - Tarun Kumar
From: Tarun Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jan 2021 08:35:10 -0500

| | Tech Support Test

Name | Tarun Kumar
E-mail | [email-masked]
Phone Number | (+91) 7982664484
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka Mor
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Freelancing | Freelancer | NA | 45000
Previous Employer 1 | Accenture Solutions Pvt Ltd | Customer Service Analyst | 12 Sept 2019 | 40000
Previous Employer 2 | RB Technologies | Sr Customer Service Associate | 31st Dec 2016 | 28000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will check the address in the addressbar if the website address is correct or not. Then I will check if other websites are opening up fine or not. I will also check with other browser if the website opens up. Then I will check the Internet Connection if its stable or the computer is connected to internet. Then I will check the cables and modems or routers. If the issue still persists, I will check the browser settings and IP settings. Last option we have is to reinstall the browser, or reset the Windows.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn ON the bluetooth pairing mode on Speaker.
Then search for the speaker name or bluetooth name in Phone Bluetooth Pairing mode.
Select the speaker name from the list and click on Pair option to pair the speaker with phone.

What according to you makes you a good candidate for customer service or technical support job? | I have the skillset required for the job like active listening, empathy, quick resolution, and I have worked in the customer service and technical support processes since a long time which has improved me in the job functionality. I research a lot to resolve the issue if it is unresolved till I resolve it.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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