Subject: Tech Support Candidate - Kundan Kumar
From: Kundan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jan 2021 07:43:57 -0500

| | Tech Support Test

Name | Kundan Kumar
E-mail | [email-masked]
Phone Number | (+91) 8920157579
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kapashera
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | FSPL | System Engineer | N.A | 22K
Previous Employer 1 | AGRASAR | Trainer | 2Jan2018 | 18K
Previous Employer 2 | NIPUN | Trainer | 31March2017 | 15K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The steps that are likely to be performed :-

1. Will check the internet connection first ,if okay then next-
2.Will check the pending reboot status of the machine .
3. Will delete the temp files and cache .
4. Will remove the credentials from windows credential manager .
5.Will restart the machine again and most probably the issue will get resolved.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Discover the bluetooth devices.
2. Power on the bluetooth of the phone.
3. Long press to enable search option of discovered device .
4.just click over connect device .

What according to you makes you a good candidate for customer service or technical support job?

1. Having sound problem solving and analytical skills.
2.Good communication skills.
3. Soft and clear communicator.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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