Subject: Tech Support Candidate - Ziauddin Malik
From: Ziauddin Malik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jan 2021 07:17:36 -0500

| | Tech Support Test

Name | Ziauddin Malik
E-mail | [email-masked]
Phone Number | (011) 8791835870
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Shaheen bagh, Jamia Nagar, Okhla
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | BSES | DET | 14/01/2021 | 20000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.check the internet connection.
2.check the browser update.
3.check the IP address.
4.check with another browser.
5.check the url address.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.turn ON the bluetooth speaker.
2.set the visibility ON.
3.turn ON the mobile's bluetooth.
4.search for available devices.
5.select the respected device.
6.accept the pairing request or enter the pairing key(if any).

What according to you makes you a good candidate for customer service or technical support job? | Now a days there is a trend for IT job. Actually I am very eager to learn computer system which includes software as well as hardware, so it will be a great opportunity for me to work in this big industry.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |