Subject: Tech Support Candidate - Nisha .
From: Nisha . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jan 2021 07:08:40 -0500

| | Tech Support Test

Name | Nisha .
E-mail | [email-masked]
Phone Number | (+91) 9319374576
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sec 62
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tcs | Business analyst | 30/Jan/2021 | 25 thousand
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, I checked link is it typed correctely or not if it is incorrect then I will correct it and try again

And if it is typed correctly and then still it is not working then I will inform it to technical team.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Please on your mobile' Bluetooth
2. Then please on your speaker Bluetooth.
3. Check your mobile, your speakers Bluetooth is reflecting on phone if not then restart the process.
5. Please connect with speaker's Bluetooth

What according to you makes you a good candidate for customer service or technical support job?

1. Communication skills.
2. Problem solving skills.
3. Time management skills.
4. Analytical skills.
5. Interpersonal skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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