Subject: Tech Support Candidate - Diksha Prajapati
From: Diksha Prajapati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jan 2021 07:06:50 -0500

| | Tech Support Test

Name | Diksha Prajapati
E-mail | [email-masked]
Phone Number | (91) 9591609842
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Shahberi Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Capgemini | Senior Analyst | | 37000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

if the website is not opening the first thing i will confirm if my device has internet connectivity.in case there is no internet i will check if my LAN is properly connected. further i will check my router and restart in case that is not working.

After proper connectivity i will try again , Also i will check few other websites to ensure if particular website is not opening.
i will also check if that site is not blocked from my browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

goto bluetooth settings in phone, enable the setting.

Switch on the bluetooth
Search the device from phone and pair giving access to all contacts and calls

What according to you makes you a good candidate for customer service or technical support job?

Good communication skills, Strong windows and networking admin knowledge.
Skilled in MS exchange.
Good interactions with customer and clients
listening skills

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |