Subject: Tech Support Candidate - Kajal Shinde
From: Kajal Shinde <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jan 2021 06:32:31 -0500

| | Tech Support Test

Name | Kajal Shinde
E-mail | [email-masked]
Phone Number | (91) 9501891156
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Crossing republik, Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Tech Mahindra | CSA | Oct.30 2020 | 18500
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1:-check the internet connection.
Step 2:-If the internet is working properly, run the ping test from command line.
Step 3:- Try loading the site in a different browser.
Step 4- check your antivirus program.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1-turn on the bluetooth device
Step 2- toggle on Bluetooth to enable this setting,search for the device.
Step 3- Select device you would like to connect.
Step 4- A new popup will come to connect pair the device
It's connected

What according to you makes you a good candidate for customer service or technical support job?

Customer service
1- Resolve customer queries via phone or email
2.Problem solving skills
3.Posses enthusiastic and cordial attitude which is very much needed for customer acquisition.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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