Subject: Tech Support Candidate - Kunal Bhagrath
From: Kunal Bhagrath <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jan 2021 06:20:53 -0500

| | Tech Support Test

Name | Kunal Bhagrath
E-mail | [email-masked]
Phone Number | (91) 9560592376
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mukherjee Nagar Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- restart my device
2- make sure the Internet connection works
3-check if the website is down for everyone or just me

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- open the setting app.
2-navigate to connected devices. and turn on the Bluetooth toggle switch, if it’s not enabled .
3-select Bluetooth to view the option.
4-Select pair new device to place the Bluetooth device in pairing mode.

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards the customer and willingness to help someone by providing the correct information. Maintaining professional relationship with the customer.good communication skills
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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