Subject: Tech Support Candidate - GAURAV DAS
From: GAURAV DAS <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jan 2021 04:11:15 -0500

| | Tech Support Test

Name | GAURAV DAS
E-mail | [email-masked]
Phone Number | (91) 8420955918
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | KOLKATA
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | MAGNA INFOTECH | CSA | 3 DEC 2019 | 28000
Previous Employer 1 | WIPRO | CSA | 7 MAY 2018 | 15000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I WILL REFRESH THE PAGE ONCE AND CHECK WHETHER I AM FACING THE SAME ISSUE OR NOT.

2. IF AFTER REFRESHING THE PAGE I AM FACING THE SAME ISSUE, I WILL CLOSE THE BOWSER AND REOPEN AND CHECK. I WILL ALSO CHECK WHETHER THE BROWSER IS UPDATED TO THE LATEST VERSION OR NOT.

3. I WILL  THEN CHECK IN ANY OTHER BROWSER AND CHECK WHETHER I AM FACING THE SAME ISSUE OR NOT.

4. IF THE WEBSITE IS OPENING IN OTHER BROWSER, I WILL RESET THE BROWSER WHERE I AM FACING THE ISSUE AND CHECK. I WILL ALSO DELETE ALL THE CACHE AND COOKIES FROM THE BROWSER AND CHECK.

5. IF I AM FACING THE SAME ISSUE IN OTHER BROWSER, THERE MIGHT BE AN ISSUE WITH THE WEBSITE ITSELF. I WILL WAIT FOR SOME OTHER TIME AND CHECK ONCE AGAIN WHETHER THE ISSUE IS STILL THERE OR NOT.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. I WILL CHECK WHETHER THE BLUETOOTH SPEAKER IS CHARGED OR NOT. I WILL THEN TURN ON THE BLUETOOTH SPEAKER.

2. I WILL TURN ON THE BLUETOOTH OF THE PHONE AND CHECK FOR THE BLUETOOTH SPEAKER IN THE LIST OF DEVICES.

3. I WILL SELECT THE BLUETOOTH SPEAKER AND HIT ON CONNECT.

4. ONCE THE BLUETOOTH SPEAKER IS CONNECTED TO THE PHONE, IT WILL SPEAK OUT LOUD THAT IT IS CONNECTED.

What according to you makes you a good candidate for customer service or technical support job?

1. THE CANDIDATE MUST BE VERY PATIENT IN NATURE SO THAT HE DOES NOT GET AGITATED OR ANGRY ON IRATE CUSTOMERS AS THEY WILL APPEAR OCCASIONALLY.

2. MUST BE ABLE TO CUT TO THE HEART OF AN ISSUE SO THAT HE OR SHE CAN UNDERSTAND THE ROOT CAUSE OF THE ISSUE. THIS IS VERY IMPORTANT SO THAT HE OR SHE CAN EFFICIENTLY RESOLVE THE ISSUE IS THE LEAST AMOUNT OF TIME. THIS IN TURN WILL MAKE THE CUSTOMERS HAPPY WITH THE SERVICE.

3. MUST BE VERY OPEN TO LEARNING NEW THINGS FROM THE ISSUES THAT COME TO THE COLLEAGUES AS THAT WILL HELP THE CANDITATE RESOLVE THE ISSUE FASTER IN CASE THOSE TYPE OF ISSUE COME TO THEM IN THE FUTURE.

4. MUST BE ABLE TO MANAGE MULTIPLE CUSTOMERS BY PROPERLY CONVICING THEM ABOUT ANY ISSUE AND BUY TIME FROM ONE CUSTOMER SO THAT HE OR SHE GETS TIME TO ADDRESS ANOTHER CUSTOMER AT THE SAME TIME. I BELIEVE THIS GRADUALLY COMES FROM EXPERIENCE.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |