Subject: Content Writer Candidate - Rajat Jain
From: Rajat Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jan 2021 03:46:24 -0500

| | Content Writer Test

Name | Rajat Jain
E-mail | [email-masked]
Phone Number | (+91) 7007612605
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Mag Lux homes, Qatar | Senior Merchandizer and Content writer | 23 November | 40k
Previous Employer 2 | iEngergizer | Senior Executive | 7th April | 33K

Please write a short blog of 300 words on how to manage social media customer service. Below are two reference blogs. Please keep in mind that we want to jump to points straight away instead of wasting words on intro etc. 1. https://blog.hootsuite.com/multilingual-social-media-presence/ 2. http://veracontent.com/2016/11/22/multilingual-social-media/

Any brand or organization needs an excellent user experience as it plays a significant role in the overall growth, therefore one must find a way to communicate with the customers. Majority of the high value organizations are using Social Media as their tool. The first step towards a great customer relation is to understand our customer needs, however, prior to that, the utmost important thing is how to approach them.
Some important points to answer this are below:
1) Brand awareness and promotion helps reaching out to potential customers which helps in building a long term relationship.
2) Brand Enhancement, as we need to continuously enhance our brand to provide high quality and valuable content.
3)Trust building is the last step in this approach which can be achieved by committing to customers needs and requirements.

The next step after getting a customer is to keep our promise and to provide them an excellent customer service, again we can use social media as a tool for this.
Some points for a great Social Media customer service:
1)Platform:
There are various platforms that can be used for providing services, like Facebook, Twitter, Instagram and etc., but we should always use the best platform which can be determined by looking what platform the customer uses the most.
2) Monitoring tags and mentions:
There are many tools now a days that can be used to search for relevant tags and mentions so as to look up where the product gets mentioned and responding to customers.
3) Response time:
Every resolution needs to be provided in a quickly and timely manner.
4)Surveys:
Taking feedbacks and input from customers helps in better building of the product.

Managing Social media customer service is not a piece of cake and yet it is of sea importance. By following all the necessary principles we can easily manage and provide a better end user experience.

Please share links to blogs written by you | N/A

| |