Subject: Tech Support Candidate - HariOhm Kumar
From: HariOhm Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jan 2021 03:42:48 -0500

| | Tech Support Test

Name | HariOhm Kumar
E-mail | [email-masked]
Phone Number | (+91) 9205921979
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector-100
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ReInvent Solutions | Technical Supervisor | 24th June,2020 | 64000
Previous Employer 1 | Dell International Services | Tech Support Associate | 16 April,2016 | 47000
Previous Employer 2 | IBM Daksh | Lead Operations | 7 Sep,2013 | 41500

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | My first action,in the said scenario would be to check on availability of Internet connection and if the system is connected, then we try a different browser and a different website.But if www.ndtv.com is necessary and still doesn't open and other websites are accessible,then we try pinging www.ndtv.com in loop on command prompt to check on information packets sent and received while pinging.Based on the results,more actions will follow like adding the website to safe access on firewall if firewall is blocking or updation of add-ons and browser or installing plugins for smoother browsing.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First step is to switch on bluetooth on your phone and then you switch on the bluetooth speaker.Then you scan for nearby devices on your cell phone and ensure its accessible to all devices.Thenafter once the speaker is found on bluetooth devices list,you pair it and check a few audio or video files to check on output and synch sound capabilities as per surrounding.
What according to you makes you a good candidate for customer service or technical support job? | He has to be a very good listener, wherein lies half the solution to the issues.Once that's done assure your customer of effective and timely solution,and then get on to resolution part like following technical steps to resolve the concern.After all's done and resolved,greetings and company specified closing protocol.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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