Subject: Tech Support Candidate - Nikhil Kumar
From: Nikhil Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jan 2021 03:40:43 -0500

| | Tech Support Test

Name | Nikhil Kumar
E-mail | [email-masked]
Phone Number | (281001) 8445590511
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sec 44 Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Web application support and SQL database , automation testing using selenium and protractor.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL technologies | Software Engineer | 30 -03-21 | 24k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i will check the browser compatibility. If it is updated then
Will check the internet options through the browser settings.
Can check the ip and proxy if we are using any LAN services.
We can run mentioned urls in different browsers if we get the same issue then can chech the browser add-ons if some thing make block the fired urls.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the bluetooth device of your speaker and respected phone then try to search the speaker on your search device.

If password protected then enter the respective password.
After this you would able to connect with your speaker.
Can check it after running YouTube on your device.

What according to you makes you a good candidate for customer service or technical support job?

1 knowledge

2 communication
3 descipline patience
4 coordinative behaviour in team

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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