Subject: Re: Tickets in Enterprise
From: Ashish Dabral <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Arjun Hurry <[email-masked]>, Antonio Iunco <[email-masked]>, Ismail Lsm <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>, hnyr <[email-masked]>
Date: Thu, 14 Jan 2021 01:31:27 -0700 (MST)

Hi Pritish, 

Sure, I will update this. 

Regards, 
Ashish Dabral 

From: "Pritish Nandi" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Cc: "Arjun Hurry" <[email-masked]>, "Antonio Iunco" <[email-masked]>, "Ismail Lsm" <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>, "hnyr" <[email-masked]> 
Sent: Thursday, January 14, 2021 1:52:40 PM 
Subject: Re: Tickets in Enterprise 

Hi Ashish, 

These are all taken care of. 

I have found these are all Chat tickets which are by default coming into the Enterprise queue. 

Could you please check and correct it so that these tickets go directly to EPOS L1 queue. Otherwise it would be a manual job everytime and agent may just overlook this. 

Regards, 
Pritish 

From: "Ashish Dabral" <[email-masked]> 
To: "Arjun Hurry" <[email-masked]>, "Antonio Iunco" <[email-masked]>, "Ismail Lsm" <[email-masked]> 
Cc: "Sara Aknooni, SRAK" <[email-masked]>, "Heta Nyrhinen, HNYR" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Sent: Thursday, January 14, 2021 1:39:47 PM 
Subject: Tickets in Enterprise 

Hello Team, 

These tickets are in Enterprise group instead of EPOS 1. Could you please update them? 

Regards, 
Ashish Dabral