Subject: Content Writer Candidate - Samartha Yadav
From: Samartha Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jan 2021 01:43:27 -0500

| | Content Writer Test

Name | Samartha Yadav
E-mail | [email-masked]
Phone Number | (91) 9968078485
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infosys | System Engineer | | 30k
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

Please write a short blog of 300 words on how to manage social media customer service. Below are two reference blogs. Please keep in mind that we want to jump to points straight away instead of wasting words on intro etc. 1. https://blog.hootsuite.com/multilingual-social-media-presence/ 2. http://veracontent.com/2016/11/22/multilingual-social-media/

A two-way discussion, or social association, has for quite some time been the planned reason for social media.

Social media stages used to develop business:

• Improvising and boosting brand Image

• Advertising items or administrations

• "Tuning in" to customers

Social media and client care might not have been a purposeful mix for these channels when created.
Indeed, a huge percentage of buyers have drawn in a brand's social media for customer support needs.
That is many individuals, and a great deal of openness for a brand!

Eventually, making a brand with a comprehensive and supportive local area by means of online media is the objective of any business.
The utilization of social media assumes a critical job in client support. The common advantages of simple brand openness by means of Twitter, Facebook, YouTube, and others permit simple client contact and drawing in social communication, giving brand building and wide scale contact through numerous channels.

Best practices for social media customer service:
• Quick response:

Most types of customer assistance through telephone and email are not normally expected to be accessible every minute of every day. However, social media customer care has made a "consistently on" assumption.

This implies reacting to requests, comments, and queries as fast as possible is the best online media customer service technique.

• Resolving social media posts publically or privately:
You definitely realize you can't satisfy everybody, so plan for the unavoidable negative remark or objection. Make a cycle to give clear heading on dealing with client assistance through web-based media for your business.

• Respond to all comments and feedbacks:

Don’t let someone’s thoughts go in vain. Acknowledge every single comment, question and feedback.

• Oppose negativity with positivity:

Gather all the negative comments and feedbacks and try to combat them with positive response. Believe that the customers are always right.

Please share links to blogs written by you | NA

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