Subject: Tech Support Candidate - Ashutosh Singh
From: Ashutosh Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jan 2021 01:35:32 -0500

| | Tech Support Test

Name | Ashutosh Singh
E-mail | [email-masked]
Phone Number | (91) 9643412929
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | sec 66
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Edunext technology Pvt ltd | support engineer | currently working | 30000
Previous Employer 1 | radical logix | support | 24 July 2019 | 25000
Previous Employer 2 | dream India solutions | support | 24 July 2018 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | The very first thing internet should be open , hope the URL that you are putting is accurate,and the internet connectivity should be good we are opening the news channel
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the Bluetooth for both the devices in the phone open for discoverable connect & pair it.
What according to you makes you a good candidate for customer service or technical support job? | Should be calm listen to the client first then answer the question as per the situation
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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