Subject: Content Writer Candidate - GURDEESH SETHI
From: GURDEESH SETHI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jan 2021 01:18:30 -0500

| | Content Writer Test

Name | GURDEESH SETHI
E-mail | [email-masked]
Phone Number | (0) 9821196101
Where do you currently live (area) | Model Town(North Delhi)

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sovereign India | Content writer | 31st April 2017 | 50,000
Previous Employer 1 | Indialends | Content writer | 31st April 2016 | 42,000
Previous Employer 2 | | | |

Please write a short blog of 300 words on how to manage social media customer service. Below are two reference blogs. Please keep in mind that we want to jump to points straight away instead of wasting words on intro etc. 1. https://blog.hootsuite.com/multilingual-social-media-presence/ 2. http://veracontent.com/2016/11/22/multilingual-social-media/

How to manage social media customer service.

For an efficient customer service,
1. Have an understanding of your audience. Look out for demographics, gender, age, interests.
2. Create a dedicated Social media handle.
3. Be pro-active, listen to your customers well and respond to the queries promptly.
4. Make things easy for the customer. Hand-hold him through the process.
5. Create a Chatbot, i.e a chatbox with a robot that talks to customers.
6. Track your support performance.  This lets you know how fast/ slow your support team  is while handling queries.
7. Use techniques that boost brand performance.
8. Reply quickly to social media queries/ messages.
9. Use proactive and fast social media sites like Twitter and Facebook.
10. Reply positively, even to negative comments. This goes a long way in creating brand value.
11. Use tools like Hootsuite and Mention to get the most out of the Social media sites.
12. Create a social media customer service strategy.
13. Create brand monitoring with the help of social media tools.
14. Don’t give false promises. Your customers will appreciate honesty.
These are some of the tips and tricks to manage social media customer service effectively.

Please share links to blogs written by you | https://indialends.com/blog

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