Subject: Tech Support Candidate - Rishi Sharma
From: Rishi Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jan 2021 01:08:19 -0500

| | Tech Support Test

Name | Rishi Sharma
E-mail | [email-masked]
Phone Number | (91) 8810525275
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Volans infomatics india pvt ltd | Sr. Customer service rep | 24th nov 2020 | 33k
Previous Employer 1 | Ienergizer india pvt ltd | Sr.customer service rep | 28th oct 2019 | 30700
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i'll make sure that i am entering the correct URL of the website
After that i'll check that i am well get connected with the internet
Then i'll clear the cache and cokiee's from the browser
Gonna remove the temp files
And at the last restart the system once.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth mode on the both speaker and phone
Then in phone i'll scan the near by devices and select the speaker name
Then it will start pairing
After these steps speaker will be connected

What according to you makes you a good candidate for customer service or technical support job?

Well experienced in customer service and always tried to give resolution on first call itself
Also i sound tech savvy
And i always keep patience with my customer's so that they can easily follow my troubleshooting steps.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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