Subject: Tech Support Candidate - Praveen Kumar
From: Praveen Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 23:40:28 -0500

| | Tech Support Test

Name | Praveen Kumar
E-mail | [email-masked]
Phone Number | (91) 7827831900
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Khichripur, Delhi-110091.
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aptara | Associate client manager | Working | 24000
Previous Employer 1 | Vertex | CCW | September 2013. | 7000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I shall take below steps to resolve the issue:

1. Check web address if its correct or not.
2. Check if Internet is working.
3. Check blocked site settings to ensure that website which i am trying to open is not in blocked list, if it is will remove it from block list.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the speaker.

2. From your phone search for Bluetooth device.

3 phones will show the speaker device name, tape it to connect.

What according to you makes you a good candidate for customer service or technical support job? | My customer handling skill.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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