Subject: Tech Support Candidate - Zafar Javed
From: Zafar Javed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 21:21:45 -0500

| | Tech Support Test

Name | Zafar Javed
E-mail | [email-masked]
Phone Number | (91) 8188857727
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Abul Fazal Enclave, Hari Kothi, Okhla, New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Abdullah Book Publisher Pvt Ltd | Data Drafting executive | 2020 | 15500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | At first I will check Internet connectivity, then I will refresh my browser and type the website on my browser, if it works otherwise I will take help at first from my internet provider company secondly from the browser company.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Very simple by switching on the Bluetooth speaker and then by opening the Bluetooth icon of my mobile and then scanning and selecting the IP address of the Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

I am delighted to help others in their problems. And I believe, life is always a mix of hard work and fun. I find the work culture of your company to carry the same principle.
What
a better way to start off my career, than at a place, where I will feel like home. Overall development of a person is also a major
factor I adore about your company.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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