Subject: Tech Support Candidate - Pratik Kumar
From: Pratik Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 18:38:31 -0500

| | Tech Support Test

Name | Pratik Kumar
E-mail | [email-masked]
Phone Number | (+91) 6306710675
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Network Provisioning, Device Activation, Software Support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | Technical Support Analyst Tier-2 | NA | 41000
Previous Employer 1 | Teleperformance | Technical Support Executive | 28/11/2019 | 25000
Previous Employer 2 | Awadh international School | Coordinator | 12/04/2019 | 15000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I'll make sure that internet is connected properly.
--Then I'll remove and reinsert the LAN wire if connected or toggle WAN connectivity as required.
--Even if the issue persist I clear the caches, cookies and temporary files of browser.
--Then restart the browser and try.
-- Restart the System and try.
-- Check for the internet speed.
-- Reset Statistics
-- Reset Network Settings
-- Restart System once again and try
-- Troubleshoot the issue with recommend steps.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Make sure Bluetooth is on in both the devices.
Check to ensure Bluetooth is set to visible.
Search for available devices.
Click on the device name wanted to pair.
Hit on pair and get the device connected.

What according to you makes you a good candidate for customer service or technical support job? | I have a capability to engage the customer throughout the conversation and I can understand the actual situation of the customer. I can go above and beyond for resolving customer concern by analytical thinking and by eliminating the scopes.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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