Subject: Tech Support Candidate - Kartik Kumar
From: Kartik Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 16:22:55 -0500

| | Tech Support Test

Name | Kartik Kumar
E-mail | [email-masked]
Phone Number | (+91) 8840680436
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kanpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | NIIT Technologies | Associate IT Ops | 28 December 2018 | 28000-35000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Will check if computer is connected to internet. If not, will connect to internet and try reloading the website again.

2.If connected to internet, check if internet is working by trying to ping any global DNS(eg 8.8.8.8)

3.If internet not working, contact your ISP.

4.If internet is working, try opening the website on different browser.

5.Check if website is accessible on phone.

6. If not accessible on phone too, maybe the website is down and you need to wait.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Switch on the bluetooth speaker by pressing the power button.

2 Turn on the bluetooth on your phone and look for available devices.

3 Select the bluetooth speaker name and touch to connect.

4 If pairing for first time, touch on 'pair' in the pop up window.

What according to you makes you a good candidate for customer service or technical support job? | Good communication skills
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |