Subject: Tech Support Candidate - Arun Upadhyaya Arun
From: Arun Upadhyaya Arun <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 15:53:31 -0500

| | Tech Support Test

Name | Arun Upadhyaya Arun
E-mail | [email-masked]
Phone Number | (+91) 9742407057
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida gaur city 2
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nilkamal | Incharge | 31st aug.,2020 | 30
Previous Employer 1 | Mallik engineering | NPD engineer | 30 June 2018 | 24
Previous Employer 2 | HBJ capital | BDE | 30 march 2016 | 20

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Very first I will make sure the internet connection works.
2. Will check website is just only not working for me or for everyone.
3.Restart my device.
4. Will make sure that there is no problem with the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tap the Bluetooth option
Turn on Bluetooth
A list of available devices will appear.
If speaker is not listed, press the button on speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On your mobile select speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, speaker is connected!

What according to you makes you a good candidate for customer service or technical support job?

The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer and good communication skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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