Subject: Tech Support Candidate - mohammad saquib Khan
From: mohammad saquib Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 15:30:23 -0500

| | Tech Support Test

Name | mohammad saquib Khan
E-mail | [email-masked]
Phone Number | (91) 9161067830
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Aligarh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Pc Solution pvt ltd | Remote desktop engineer | 13 oct | 25000
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Clear browser cache and cookies.
Check for working internet connection.
Clear temp files.
Restart system
Run gpupdate and flushdns using Command prompt.
Restart modem.
At last if the issue still persist reset network settings and try again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Setting> bluetooth > available devices >
Search for bluetooth speaker in the lost, select speaker and it will be connected

What according to you makes you a good candidate for customer service or technical support job? | Having experience as technical knowledge support engineer with strong hardware and software knowledge, quick learner, approachable hard working.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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