Subject: Tech Support Candidate - Jayant Awasthi
From: Jayant Awasthi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 12:57:06 -0500

| | Tech Support Test

Name | Jayant Awasthi
E-mail | [email-masked]
Phone Number | (+91) 8299820612
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | KVC Consultant Limited | Technical Support Group | | 22000
Previous Employer 1 | HCL Technologies Limited | Sr. Customer Service Executive | 31 Dec 2019 | 13000
Previous Employer 2 | Randstad India Pvt Ltd | Customer Support Engineer | 17 Nov 2018 | 20000

In your past experience you have (select all that applies)

Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | In case if site is not opening then we try to open in another sit. If another site is working that's means there is no internet connectivity issue. Then checking setting page of web browser as it has been blocked or not. Then next step if site has not been opened, try to clear history of the browsing. After that if again problem occurs then we try to open this site to next browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First step - Turn on button of Bluetooth of speaker. Then we try to scan the bluetooth in our handset.
If we get symbol or icon of speaker of bluetooth then we connect and paired with speaker . Thus bluetooh speaker  will connect our handset.

What according to you makes you a good candidate for customer service or technical support job? | Good communication skill & understand the problem of customer actually wants & mapped his problem .Rectify the issue in brief with easy language which is able for customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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