Subject: Tech Support Candidate - Javed Ahmed
From: Javed Ahmed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 12:52:32 -0500

| | Tech Support Test

Name | Javed Ahmed
E-mail | [email-masked]
Phone Number | (82174) 91236
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Badarpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bharti Airtel | Isp Engineer | | 26400
Previous Employer 1 | TTSL | Technical Support engineer | | 21700
Previous Employer 2 | Dkpl ltd | Network Engineer | | 15500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check for internet connectivity
I will go for Customer end device & will check further if anhy issues is there.
I will check media issue or any hardware issues in this case.I will use tools to identify Faults & will try to Remove Permanently

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth on Bluetooth Speaker as well as on phone Bluetooth.
Search bluetooth available devices & find Your bluetooth in list.
Connect bluetooth device after Pairing with Speaker

What according to you makes you a good candidate for customer service or technical support job? | I was Already Working in TTSL NO as L1 & L2 Network Support Engineer
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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