Subject: Tech Support Candidate - NITIN PORWAL
From: NITIN PORWAL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 12:14:00 -0500

| | Tech Support Test

Name | NITIN PORWAL
E-mail | [email-masked]
Phone Number | (0120) 8505981082
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad pin code 2013091
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Infinite Computer Solution Private ltd | Support Engineer | 31 September 2020 | 25323
Previous Employer 2 | R1RCM Global Pvt LTD | Analyst -IT Infra & Operations | 2 May 2018 | 22720

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

It is depend upon the issue ,First We will check the Issue after that troubleshoot. Suppose Url is not working (www.ndtv.com). Need to check earlier it's working or not because in some company some sites might be blocked or suddenly block due to network activity or compliance issue .If it's approve then we can do below troubleshooting.
1- Check the internet browser proxy setting if it's click on enable then we need to disable
2- Delete the cookies and reset browser
3- Restart the system
4-Re-install the internet browser in your system

Please list the steps to connect a Bluetooth speaker to your mobile phone.

We need to do below step after that it will connect 1-Go to settings
2-Tap the Bluetooth option
3-Turn on Bluetooth
4-A list of available devices will appear.
5-If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
6-On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job?

I’m good at solving complex computer problems, and I work well with users.

I have a strong work ethic and I will be working sincerely for the satisfaction of the company’s clients.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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