Subject: Tech Support Candidate - Jitender kumar Jitender
From: Jitender kumar Jitender <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 12:11:22 -0500

| | Tech Support Test

Name | Jitender kumar Jitender
E-mail | [email-masked]
Phone Number | (+91) 8800496387
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ccs computers Pvt. Ltd | Cse | 13-0-2021 | 17000
Previous Employer 1 | Intec infonet Pvt. Ltd | Cse | 1-13-2018 | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all we have to checked network connection is it well connected or then we have to checked proxy then clear cookies ip also performed a major role to these types of error.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open both device bluetooth then check on your phone when it appeared then paired it and connect it.
What according to you makes you a good candidate for customer service or technical support job? | I m diplomatic person and I know how escalate some work without any pressurised someone I have also experienced to handle dell customer support locally as well as globally and also microsoft customer support as well as locally and globally.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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