Subject: Content Writer Candidate - Nikyta Rana
From: Nikyta Rana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 12:05:56 -0500

| | Content Writer Test

Name | Nikyta Rana
E-mail | [email-masked]
Phone Number | (+91) 7679610717
Where do you currently live (area) | Noida sec 76

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | concentrix | advisor | 20th jan 2021 | 17000
Previous Employer 1 | Archana infratech | front desk | 27th July 2020 | 10000
Previous Employer 2 | | | |

Please write a short blog of 300 words on how to manage social media customer service. Below are two reference blogs. Please keep in mind that we want to jump to points straight away instead of wasting words on intro etc. 1. https://blog.hootsuite.com/multilingual-social-media-presence/ 2. http://veracontent.com/2016/11/22/multilingual-social-media/

With the growing technology social media changed the game.
With social media ,you can connect in real time, upto the second ,with anyone. That's  the new wave in forward customer service.
Social media customer service takes advantage of the instant feedback mechanisms  and support for photos, videos or other media in establishing social media platforms.
Moreover  social media is a familiar environment that customers frequently use for many other purposes  including interactions with the brands they like.
Therefore ,it only makes sense that their issues to be resolved by the respective companies.
Social media marketing covers support services before and after purchase.
It also involves activities like addressing complaints, providing guidance, answering questions or issues in refunds or exchange.
Besides taking advantage of the competition edge provided by social media customer service, smart companies are constantly monitoring and adopting new trends in social media.
For instance, advancements in such technology as Artificial intelligence and chatbots will radically transform how companies manage queries and resolve them.

Please share links to blogs written by you | N/A

| |