Subject: Tech Support Candidate - Jawed Miyandad
From: Jawed Miyandad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 09:35:34 -0500

| | Tech Support Test

Name | Jawed Miyandad
E-mail | [email-masked]
Phone Number | (91) 6203213639
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sikenderpur metro
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nestle India Ltd | Desktop Support L2 | Currently working | 16000
Previous Employer 1 | Honda car india Ltd | Noida Sector | 18 Aug 2019 | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As per the user, i will check internet connection is working or not, if working and still www.ndtv.com link not working then i will raise case.
As per the Engineer:- I will check what is then error then check internet  connection if it's working then i will check site is restricted or not, if restricted then it will not be open.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1:- Turn on speaker and mobile phone
step 2:- Turn on Bluetooth of speaker and mobile
step 3:- Search in mobile phone Bluetooth speaker
name and then click on connect

What according to you makes you a good candidate for customer service or technical support job? | Provide service to the customer on time or before the SLA.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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