Subject: Content Writer Candidate - Deepti Shikha
From: Deepti Shikha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 09:11:49 -0500

| | Content Writer Test

Name | Deepti Shikha
E-mail | [email-masked]
Phone Number | (+91) 7827802279
Where do you currently live (area) | Greater Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Enterslice ITES Pvt. Ltd | Content Writer | 30 August 2020 | 22000
Previous Employer 1 | Loom Analytics | Legal Analyst | July 2017 | 32000
Previous Employer 2 | Mr.Manish Bhasin &Associates | Junior Lawyer | 2013 | 15000

Please write a short blog of 300 words on how to manage social media customer service. Below are two reference blogs. Please keep in mind that we want to jump to points straight away instead of wasting words on intro etc. 1. https://blog.hootsuite.com/multilingual-social-media-presence/ 2. http://veracontent.com/2016/11/22/multilingual-social-media/

Customers are the brand ambassadors of any brand. For online reputation management, you need happy and satisfied customers. The customers in current time post their reviews and feedback on the internet about any brand or its service. Hence, now it has become essential to offer social media customer service via many social channels such as Twitter, Facebook, Instagram etc. It helps the businesses offer service to customers wherever they are and quickly answer their queries. This helps the companies to retain their customers as they feel valuable.
Tips to Manage Social Media Customer Service
You can adopt the below-mentioned practices to manage your social media customer service:
1. Reply ASAP or as soon as possible
The customer service via phone or e-mail is not available all the time. Many time the customer service executives fail to provide solutions to the problems of customers. At that time the customers move to social media sites to give their feedback. As they expect to receive answers fast and quick. Hence, to get the best customer feedback to answer their queries fast. This will help you to build a trustworthy relationship with your customers.
2. Hire Resources to Reply to Customer Queries
If you have a particular department or resources available with you to answer the queries of customers, the response time will be less. The resource will always be answering questions and queries of customers in all the social media accounts.
3. Take the Matter offline and Connect to the Customer Personally
This will increase your bond with the customers. You will understand in detail the customer's point of view and will be able to explain in detail the solution.

Conclusion
Try and manage your accounts in social media well. If you are active in social media you can expect better traffic on your site. It will also boost your relationship with the customer which in turn will increase your sales.

Please share links to blogs written by you | https://enterslice.com/learning/author/deepti/

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