Subject: Tech Support Candidate - Vipul Singhal
From: Vipul Singhal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 09:05:01 -0500

| | Tech Support Test

Name | Vipul Singhal
E-mail | [email-masked]
Phone Number | (0) 9818743280
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Extension
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ericsson | Engineer | working | 36000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First , we need to check whether internet is available or not , If Internet is not available , then check the router wiring and connections . We can try resetting router once . We can check whether current browser has some limitations . we can try in a different browser , we can check whether site itself is down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. On Bluetooth Speaker
2. On Phone's Bluetooth
3. Scan phone's Bluetooth available  device to connect
4. Connect our Bluetooth Speaker by viewing its name in available device
5. in a couple of seconds  , we can use Bluetooth Speaker

What according to you makes you a good candidate for customer service or technical support job? | first listen to customer's  problem properly , then understand basic issue , plan a solution , deliver solution which could benefit customer
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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