Subject: Tech Support Candidate - Vinay Singh
From: Vinay Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 09:01:38 -0500

| | Tech Support Test

Name | Vinay Singh
E-mail | [email-masked]
Phone Number | (91) 8377006320
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ccs computers pvt ltd | CSE | NA | 24000
Previous Employer 1 | HCL SERVICE LTD | CSE | 30/06/2018 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will read the error if error is 404 than I will do nothing because it is from server side. If I recieve connection error from internet site than I will check the internet Connection by browsing other sites. If other sites are working fine than I type this URL to any search engine and try to open it from its another links. If still it is not opening than I will ping this URL on command prompt to see the connectivity status.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1- Power on Bluetooth speaker,
Step 2- Go to the settings and than Bluetooth and turn on the Bluetooth.
Step 3- Search any available Bluetooth by choosing search a new device option.
Step 4 - Select your Bluetooth speaker.
Step 5 - Choose pair by pressing your speaker name.
Step 6- You will recieve a code to pair with the speaker select pair.
Congratulations your Bluetooth speaker is connected to your device.

What according to you makes you a good candidate for customer service or technical support job? | I have better troubleshooting skills, I can perform any kind of task at the given time or before the given time. I can win the trust of my customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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