Subject: Tech Support Candidate - Prem Chand
From: Prem Chand <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 08:51:43 -0500

| | Tech Support Test

Name | Prem Chand
E-mail | [email-masked]
Phone Number | (+91) 8383006068
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ballabgarh, faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl technologies | Analyst | Notice period 1 month | 19000
Previous Employer 1 | Maintec technologies | Network analyst | 8-11-2019 | NA
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: check the internet connection is active or not.
Step 2: if the internet connection is active, check the url is correct or not
Step 3: if url is correct then check the internet explorer proxy setting. Go to internet options then select connections tab and under Lan setting check proxy.
Step 4: if step 3 does not works, try to access the website in different browser. It might be possible that website is not compatible with the current browser.
Step 5: if still website is inaccessible, try to ping the website using command Ping www.ndtv.com-t to get continuous repsonse from website
Step 6:From above step, we will get to know that website is responding or not. If you are still unable to access it. It means the website is blocked by our organization.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on phone's bluetooth and bluetooth speaker also.
2. Go to bluetooth settings in Mobile Phone.
3. Click on pair new device.
4. Click on bluetooth speaker name in available devices.
5. Click on pair.
6. Click yes and it will connect.

What according to you makes you a good candidate for customer service or technical support job?

1. Excellent communication skills
2.  Technical skills related to the work
3.  Ability to keep patience when user or client is frustrated
4.  Time management skills when workload is high
5. Ability to think logically

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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