Subject: Tech Support Candidate - PAWAN KUMAR
From: PAWAN KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 08:51:20 -0500

| | Tech Support Test

Name | PAWAN KUMAR
E-mail | [email-masked]
Phone Number | (0120) 4107210
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Vasundhara ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Clixa | Inside telesales | 18-03-2020 | 32000
Previous Employer 2 | IT NIOS | Admission counsellor | 30-11-2019 | 29000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I opened the chrome browser
2. I entered the website www.ndtv.com in web address toolbar
3. Then i pressed enter key
4. I got a message which was showing error 404.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch ON the bluetooth connectivity option in the phone
2. Switch ON the bluetooth connectivity option in the speaker
3. Now the phone starts scanning the nearby devices
4. Pair the bluetooth speakers which shows in paired devices list
5. Then the device will get connected after clicking bluetooth speakers in paired devices list

What according to you makes you a good candidate for customer service or technical support job? | Because of my qualification and past experience.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |