Subject: Tech Support Candidate - Shailendra Kumar Verma
From: Shailendra Kumar Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 08:50:01 -0500

| | Tech Support Test

Name | Shailendra Kumar Verma
E-mail | [email-masked]
Phone Number | (91) 9936502987
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Kudzu infotech Pvt ltd | Associate consultant | 31-Sep-20 | 18460
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we will check internet connection ,if internet is ok, then we will check which type error occurred.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Enable Bluetooth option then search required device and connect.
What according to you makes you a good candidate for customer service or technical support job? | I am a quick learner in technical field, which is make me perfect.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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