Subject: Content Writer Candidate - Kazim Ali Alvi
From: Kazim Ali Alvi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 08:41:27 -0500

| | Content Writer Test

Name | Kazim Ali Alvi
E-mail | [email-masked]
Phone Number | (91) 8376031256
Where do you currently live (area) | Indirapuram, Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | L&T | Engineer | 07-01-2021 | 24,000
Previous Employer 1 | Wizi Logic Pvt. Ltd. | Support Executive | 18-01-2020 | 22,000
Previous Employer 2 | Contentsfeed | Content Writer | 30-03-2019 | 15,000

Please write a short blog of 300 words on how to manage social media customer service. Below are two reference blogs. Please keep in mind that we want to jump to points straight away instead of wasting words on intro etc. 1. https://blog.hootsuite.com/multilingual-social-media-presence/ 2. http://veracontent.com/2016/11/22/multilingual-social-media/

1. Try and engage with customers and keenly listen to their problems. A customer always expects to be listened to by the support executive.
2. Make sure you have a quick support system where the queries are answered with 4-6 hours. Social media users generally expect their issues to be resolved within hours rather than having to wait for a day or two.
3. A 24*7 support is the key to a successful business model. If you plan to expand to other countries and cater to a larger audience, make sure you have a 24*7 support available due to the difference in time zone. It might seem an unnecessary expense initially but will do wonders for your business in the long run.
4. A good support team is the backbone of every organization as they are the ones dealing directly with the customers. A happy customer will spread the word and in turn bring more customers. Word of mouth promotion is one of the most successful techniques.
5. A good customer support team regularly sends out mails to customers asking for feedback. A collective data based on the feedback can be sent to the concerned team for action which will help improve the service.

Please share links to blogs written by you | I have not written any blogs yet.

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