Subject: Tech Support Candidate - Abhishek Bansal
From: Abhishek Bansal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 08:35:15 -0500

| | Tech Support Test

Name | Abhishek Bansal
E-mail | [email-masked]
Phone Number | (+91) 9755169817
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector-12, Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Exl service | CCE | | 37,500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First thing first, I’ll check the internet connection to make sure it’s not the area of opportunity. If it’s fine, next thing I’ll check my settings to make sure my firewall ain’t the case.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly, you have to make sure you have  pressed the Bluetooth icon in your phone to get it connected with the concerned Bluetooth. Then you have to switch on the Bluetooth and search for the respective one in your phone. Once you find that, hit the name and it will be connected automatically unless it asks for pairing up. If it does you have to put the codes manually and accept it.
What according to you makes you a good candidate for customer service or technical support job? | I’ve been working in this industry since 2016 and I fell in competent to get this job done by all means.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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