Subject: Tech Support Candidate - Saumya Majumder
From: Saumya Majumder <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 08:29:32 -0500

| | Tech Support Test

Name | Saumya Majumder
E-mail | [email-masked]
Phone Number | (91) 8910982376
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Tech Mahindra | Senior Associate | 1/10/2020 | 26000
Previous Employer 2 | Genpact | Process Associate | 1/04/2020 | 16500

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, we can open a new tab and try using a common website like google.com and see whether it works or not. In case it doesn't work we can try using a different browser like "IE" and see that the website works there. If it works then there might be a browser error and we can try fixing that by clearing cookies and cache and also clear recent and previous history and relaunch the browser again. If it still doesn't work then we can check the web address as the problem only happens on a secure (https) website (notice the "s") and change it accordingly and see whether it works.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly, power on the Bluetooth speaker and wait to see the blue light blinking on the speaker. Turn on your mobile Bluetooth in phone settings and search for available devices. Connect the required Bluetooth device from the search preference and pair it. Once done the device is now connected to your mobile.
What according to you makes you a good candidate for customer service or technical support job? | For me satisfying customer is the best practice one should have and I am good at it.  Interacting with them and solving their issues are priority for a customer support executive. As I have experience in customer support, I would be able to work under pressure and try solving the issues which the customer might face. I believe that the knowledge which I have is never sufficient and so I make myself open to new technological advancement and ideas. As an executive I would be able to learn a lot about things which is new to me. Given required trainings I can assure to give results in quick succession.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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