Subject: Content Writer Candidate - Priyanka Suriyal
From: Priyanka Suriyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jan 2021 08:21:39 -0500

| | Content Writer Test

Name | Priyanka Suriyal
E-mail | [email-masked]
Phone Number | (+91) 8368225256
Where do you currently live (area) | Mayur vihar phase-3, Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infinizi consulting pvt. Ltd. | Content writing | Aug 2018 to till today | 22k appx in hand
Previous Employer 1 | NA | NA | NA |
Previous Employer 2 | NA | NA | NA |

Please write a short blog of 300 words on how to manage social media customer service. Below are two reference blogs. Please keep in mind that we want to jump to points straight away instead of wasting words on intro etc. 1. https://blog.hootsuite.com/multilingual-social-media-presence/ 2. http://veracontent.com/2016/11/22/multilingual-social-media/

How to manage social media customer service

Social media is growing day by day and with that, there are so many queries come to a customer mind which they want to be solved ASAP.

Social media customer service is the team who solved all these issues and queries and provide the best assistance to their customers.

The whole point of providing customer service is to make sure that all your customers are happy with your service.

Why it is vital to provide customer service to the students?

More than 150 million people are using social media for their businesses and therefore they need someone who can help them wit their business queries.

A customer always wants the solution ASAP. It’s believed half of the people expect to get the solution in an hour.

Providing the solution to customer queries, help in building the trust between the customer and the brand.

How to make your social media customer service more effective to your customers?

Make a separate section for customer service, where the customers raise their doubts.

Many people raise queries in the comment section or anywhere without tagging the brand, in this case, it would be advised to monitor the conversation.

If you find, most of your customers are suffering from the same issue, then you can provide a guide to them like a blog post.

Respond to all queries. If someone is asking a question and he/she is not your customer, then also clear his/her doubt, to prove you care about everyone.

The only key is to respond quickly. A customer always expects a fast reply, so make sure to reply ASAP.

You can go for a chatbot for some common service requests.

Many times customer contact you on the comment section for their problem or solution which you want to answer privately. So in this case, launch a private conversation built-in tool to automatically take the conversation privately.

Please share links to blogs written by you

https://www.allassignmenthelp.com/blog/cardiovascular-disease/

https://www.allassignmenthelp.com/blog/groves-christian-college-assignment-help/

| |